Open Telegram support
Primary support channel for troubleshooting product flows and provider issues.
Open support botStatus & SupportSupport center for
Support center for
live operations.
Reach Telegram support for order, messaging, and route behavior issues. Coverage and inventory remain provider-dependent.
Response targets
- Initial response target: within 15-60 minutes.
- Route-level investigation target: same day.
- Provider escalation: 24-72 hours depending on partner SLA.
Escalation path
- Open a Telegram ticket with order ID, destination, and timestamp.
- Support validates route, provider state, and policy checks.
- If unresolved, case is escalated to provider operations.
- Updates are posted in the same support thread until closure.
Frequently asked questions
Do claim codes expire?
Claim codes currently do not expire. Claim is finalized after blockchain confirmation.
Do I need an account?
Core workflows are Telegram-first and do not require a separate web account.
Is coverage guaranteed in every country?
No. Coverage and inventory are provider-dependent and can change by region.
Are logs stored permanently?
SILENS systems are designed to minimize data retention and avoid profiling behavior.
SILENS is privacy-first and designed to minimize retention. It does not guarantee universal route availability, uptime, or absolute anonymity.